Frequently Asked Questions

How Effective Is Overcome Control Conflict?

Questions About the free mini course How to Understand the Control Conflict Dynamics in Your Marriage or Relationship

Product Information

Consultation with Nancy

Delivery Questions

Customer Issues

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How Effective Are the Book and Bonuses?

Can your program really help my relationship?

If you follow our suggestions, both you and your relationship should benefit and you give yourselves the best possible chance to overcome control conflict.

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Can you help stop control issues, even when all hope seems lost?

Yes, this has happened in numerous cases. Whether or not all hope is really lost is a matter of perception, and perceptions can be fickle but also can be changed.

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Does your system always work?

I can say that even if only one partner takes and uses my suggestions, it will set in motion a number of positive changes in the relationship. And of course, if both partners follow the recommendations in the program, it increase the chance enormously that the relationship will be transformed.

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What if my partner has moved out?

Some relationship can still be saved, even after if a partner has moved out. If you know how to manage yourself and the situation, you greatly increase the chances that you can save your relationship.

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My partner wants to end the relationship. Is breakup inevitable?

No! There have been many cases in which couples get back together even after they split up for a time. One of our bonus special reports (How to Handle a Marital Separation: 25 Tips to Help You Save Your Marriage) explains in great detail how to greatly increase the chances that you can save your relationship (or marriage), in spite of a split up.

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How do I get my partner to go to a relationship counselor?

The most effective methods are explained in our special report How to Motivate Your Spouse to Talk to a Marriage Counselor (Even When Reluctant, Resistant and Unwilling). These methods work well for both married as well as unmarried couples.

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Questions About the free mini course How to Understand the Control Conflict Dynamics in Your Marriage or Relationship

Is the mini course really free? Are there any hidden charges?

How to Understand the Control Conflict Dynamics in Your Marriage or Relationship is absolutely free, with no hidden charges.

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What if I decide I don't want the mini course?

You may unsubscribe anytime you want. Just look for the "unsubscribe" link at the bottom of the emails we send you.

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What about my security? I don't want to be spammed.

We’ll never share your email address with any other party. Your privacy and confidentiality are safe with us.

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Product Information

How long are the audio files and transcript?

Overcome Control Conflict consists of over six hours of audio programs. The transcription of the audio is 125 pages.

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What is the bonus?

The bonus is an audio I've created called How to Create a More Positive Relationship.

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What is an MP3 file?

An MP3 file is an audio file that may be downloaded to your computer and listened to through your computer speakers. It can also be downloaded to an iPod.

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How are the audio files and bonus delivered?

Overcome Control Conflict may be purchased as a physical set of audio CDs with the printed transcript or as an series of electronic downloads. The physical package is delivered by Priority Mail. The download is delivered immediately to your computer over the Internet.

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What are the ways I can pay for a product?

We accept major credit cards (VISA, MasterCard, American Express, and Discover), PayPal and echecks. We also accept money orders and checks that are mailed to us.

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What is an echeck?

An echeck is a method of payment using your bank checking account to pay electronically by computer.

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What is my guarantee?

Overcome Control Conflict comes with a 100% satisfaction, money-back guarantee. For orders of the physical CD and transcript set, simply return the package containing the CD set and transcript and we'll promptly refund the purchase price. For refunds of the downloaded version, simply email us your request and we'll handle it immediately.

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Consultation with Nancy

I feel all alone with my relationship problems. Can relationship coaching really help me?

Yes. Relationship coaching can help you get insight into your situation. It helps you see what your options are. And it can help you make better decisions about what to do.

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How can I talk to Nancy?

Nancy accepts appointments to speak to individuals and couples for relationship coaching. Once you make a consultation purchase, you can schedule the telephone appointment by email and Nancy will send you the phone number to call.

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What about my privacy and confidentiality?

We will not share any of your personal information with any third party.

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How do I know Nancy's coaching can help me?

While every situation is different, there are always similarities with many other couples Nancy has helped over the years. She draws on her years of experience as a counselor to give you the best individualized recommendations that have helped others.

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Delivery Questions

How long does it take to get the downloaded audio and transcript files?

You can have the downloaded files within minutes of your purchase.

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How long does it take for the physical audio set with transcript to arrive?

Within the continental U.S. we ship Priority Mail with four to six business days delivery. Outside the U.S., one to two weeks delivery time is typical.

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Customer Issues

I did not receive my purchase. How do I get the program?

If you ordered the physical set and did not receive your purchase within two weeks, let us know immediately and we'll check on it.

If you ordered the downloaded version, look first for an email from us containing a link taking you to a download page on our site. If after an hour from your purchase you don’t see such an email, please let us know about your issue.

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I downloaded my purchase but the transcript has funny writing or is illegible.

Most likely, your copy of Adobe Reader has become corrupted. Please download another free copy of Adobe Reader and try again. If this fails, let us know about the problem.

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I’m afraid that I was overcharged for my purchase.

Just send us an email and we’ll check into the problem. If you were overcharged, we’ll refund the overcharged amount, usually within 24 hours.

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How do I remove myself from your subscription list?

All emails we send you will have an “unsubscribe” link at the bottom. All you have to do is click on that link to unsubscribe yourself.

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How do I get a refund?

Simply send your refund request to us in an email and we’ll take care of it, usually within 24 hours. If you ordered a physical set, simply return the set to us and we'll promptly refund the purchase price.

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How do I change the shipping address of my purchase?

During purchase checkout you may specify any shipping address, if different from the billing address. To change the shipping address after the purchase, just send us an email with the new address.

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Can I stop emails from coming to my house or office after my purchase?

Yes, just let us know your preference.

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How can I upgrade my purchase from a downloaded product to a physical product?

To upgrade your purchase, just email us the request. If you paid using a credit card within the last 30 days, we’ll use the credit information you gave us.

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How do I check on the delivery of my purchase?

Send us your inquiry, and we’ll let you know when to expect your product.

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How do I get advice for a specific relationship issue?

Dr. Nancy Wasson is available for telephone consultations.

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What if I can’t communicate using email?

If you don’t or can’t use email, you may phone us at 361-993-1224 Monday through Friday, from 10 a.m. to 5 p.m. Central Time.

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How do I set up a relationship coaching/consultation appointment?

Click here to set up a relationship coaching appointment .

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How long must I wait to get an email answer for a specific question or issue?

Between Monday and Friday, we try to respond in less than 24 hours.

 

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Copyright © 2008 Nancy J. Wasson, Ph.D. and Lee Hefner -- All rights reserved.